Returns & refunds

How a return works, step by step

1. Email hello@aldestore.se with your order number and the product(s) you want to return.
2. We reply with return instructions, including the correct return address for that product.
3. Send the return using a suitable method. We recommend tracked shipping and keeping proof of postage.
4. We inspect the returned item when it arrives.
5. The refund is issued to your original payment method, subject to any deduction for diminished value.
6. You receive an email confirming the refund.

Do not return products to an address without receiving return instructions from Aldestore first. The correct return destination can vary depending on the product.

Refunds are made within 14 days of receiving the returned item. The time until the money is visible on your account may also depend on your payment provider.

If an item is faulty, damaged in transit or not what you ordered, email us with your order number and photos. We cover return shipping in those cases and send a replacement or a full refund, including the original delivery cost.

14-day returns

Aldestore offers a voluntary 14-day return window: you can request a return within 14 days of receiving your order. Contact hello@aldestore.se or use our online return request form, then send the item back within 14 days of our confirmation.

Conditions for an approved return

For a return to be processed:

• You may unpack and inspect the product only as reasonably necessary to establish its nature, characteristics and function.
• Return all included accessories, cables, manuals and parts, together with the original packaging where reasonably possible.
• The return must be registered within 14 days of delivery
• The item should not show damage or use beyond what is reasonably necessary for normal inspection and a function check.
• The order number or receipt must be included with the return

You may unpack and test a product to the extent needed to check its function and features, as you would in a shop. If it is used beyond that, we may deduct an amount corresponding to the reduction in value.

Testing a product

Check the product description, dimensions, power requirements and compatibility before ordering. Test indoors, keep the original packaging until you are sure you are keeping the product, and refit any protective film or covers before returning it.

Battery-powered and mains-powered products should be returned complete with their charger, cable and any remote control.

Items excluded from returns

The following items cannot be returned:

• Sealed products where the seal has been broken for hygiene reasons
• Software, digital content or activation codes once opened or used
• Personalised or custom-ordered products
• Gift cards

Products returned used beyond a normal function check, or without their accessories and original packaging, may be refused or refunded with a deduction for the reduction in value.

Return shipping

You pay the return shipping unless the item is faulty, damaged or incorrectly delivered. You may choose how to return the item. We recommend using a tracked service and keeping proof of postage until the refund is completed.

Inspection and refund

We inspect returned items when they arrive and refund to the original payment method within 14 days of receiving the return.

Refunds are issued in the currency you paid in (USD). Express delivery surcharges and return shipping are not refunded.

Faulty, damaged or incorrect items

If your item is faulty, damaged in transit or not what you ordered, email hello@aldestore.se within a reasonable time with your order number and photos. We cover the return shipping and send a replacement or a full refund.

Contact

For questions about returns, refunds or complaints, contact hello@aldestore.se.