Returns & refunds

Right of withdrawal

You have 14 days from the day you receive your order to withdraw from the purchase, in line with EU consumer law. Notify us at hello@aldestore.se or use the standard withdrawal form, then return the item within 14 days of your notice.

Conditions for an approved return

For a return to be processed:

• The garment must be unworn, unwashed and in the same condition as delivered
• All original labels, hang tags and hygiene seals must still be attached
• The return must be registered within 14 days of delivery
• The item must be free from damage, marks, perfume or other signs of use
• The order number or receipt must be included with the return

You may try a garment on the way you would in a fitting room. If an item is used beyond that, we may deduct an amount corresponding to the reduction in value.

Trying on and fit

Sizes vary between brands, so check the size guide in the product description before ordering. Try garments on over your own clothes and avoid make-up, deodorant or perfume marks.

Shoes should only be tried on indoors on a clean, soft surface, and returned in their original shoe box.

Items excluded from returns

The right of withdrawal does not apply to:

• Underwear, swimwear and socks where the hygiene seal has been removed
• Face masks, earrings and other sealed hygiene or piercing items once opened
• Items damaged, worn, washed or altered after delivery
• Made-to-measure, personalised or custom-ordered garments
• Gift cards
• Items returned without labels or original packaging

Return shipping

You pay the return shipping unless the item is faulty, damaged or incorrectly delivered. Always use a tracked service and keep the receipt until the refund is confirmed — we cannot refund parcels that never arrive.

Inspection and refund

We inspect every return when it arrives. Approved returns are refunded to the original payment method within 14 days of us receiving the parcel.

Refunds are issued in the currency you paid in and include the standard delivery cost you originally paid. Express delivery surcharges and return shipping are not refunded.

Faulty, damaged or incorrect items

If your item is faulty, damaged in transit or not what you ordered, email hello@aldestore.se within a reasonable time with your order number and photos. We cover the return shipping and send a replacement or a full refund.

Contact

For questions about returns, refunds or complaints, contact our customer service at hello@aldestore.se — we reply in English, Swedish and Finnish.